No Access to Online Archive in Outlook 2010 Professional Plus?

Friday, April 30, 2010
It seems that you cannot access the Exchange 2010 Online Archive using Microsoft Outlook 2010 in the MSDN or TechNet versions of Microsoft Office Professional Plus 2010 RTM.  This may be due to the product IDs provided on MSDN or TechNet.

UPDATE: This was indeed do to an error in the PIDs generated prior to 05/01/2010.  To fix the issue, download a new Product Key from MSDN or TechNet and install it using Control Panel > Programs and Features > Microsoft Office Professional Plus 2010 > Change.  Then, enter the new Product Key.

Thanks to Henrik Walther's blog for confirming.

The Online Archive is an Exchange 2010 feature that creates an optional associated archive mailbox for a user.  Exchange move policies can be created to move content into the archive based on various critieria.  Exchange 2010 RTM hobbled Online Archives by requiring that they exist in the same database as the associated mailbox, making their use limited.  Exchange 2010 SP1 will improve Online Archives by allowing you to create remote Online Archives on a different server (perhaps with slower, cheaper storage).  The Online Archive feature requires Exchange 2010 Enterprise Client Access Licenses (CALs).

The images below show the behavior in both Outlook 2010 Professional Plus (on the left) and Outlook Web App 2010 (on the right).  Note the lack of of the Online Archive in Outlook.

I've confirmed this on several machines, running both Windows 7 x64 and Windows Server 2008 R2.  I've completely uninstalled and reinstall Office 2010 Professional Plus with no effect.  I also confirmed there is no change when using Outlook in Cached Exchange mode or online mode.

If you notice different behavior, I'd love to hear from you.  Leave a comment below.
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TEC 2010 - Day 3

Wednesday, April 28, 2010
Brett Shirley, TEC 2010
Today is the last day of The Experts Conference 2010. It's really been a great conference and everyone I've talked with agrees. The overall impression is that this is a very targeted and focused conference, drilling down on Exchange, Active Directory, and Sharepoint. Much like a condensed TechEd for these technologies.  I would say that the AD group was the largest, followed by Sharepoint and Exchange.  Still, being that this is only the second year that David Sengupta has formed the Exchange track, there were a lot of Exchange experts here and I expect that number to grow next year.

Attendees I spoke with mentioned that this conference allows a lot more interaction and face-time with the speakers and other legends in the industry. The general concensus is that this conference is perfect for those who are targeted to one of these three technologies. The pace is fast and the sessions are sufficiently deep - most are 300-400 level.

This morning started with a panel discussion "Ask the Experts". Panelists included Konstantin Rykin, Ross Smith IV (who told us there is a Ross Smith V), and Michael B. Smith. The session was lead by Exchange MVP and Quest sponsor David Sengupta. This was an open forum session where attendees had the chance to ask any questions about Exchange or get clarification from something they learned earlier in the week. This was a very well attended session, despite the wild party hosted by Ensynch the night before.

Next up was an excellent deep dive session on Site Resilience in Exchange Server 2010 by Scott Schnoll. Here, we learned about Exchange 2010 DAG fail over (or, more correctly, switch over) and the mechanics behind the administrative experience. Scott also explained proper DAG and file share witness architecture for successful swtich over and switch back. Finally, he covered changes in Exchange 2010 SP1 that will prevent split brain syndrome and the steps that are being taken to cause a successful fail over when a delayed read occurs on the disk subsystem.

Brett Shirley (Borg 1 of 7) did another deep dive for What's New in ESE 2010. I've never heard so much technical content in a session outside Microsoft. Brett walked through the changes that were made to the Extensible Storage Engine for Exchange 2010 to improve reliability and performance. Granted, none of his sessions had any practical information we could use, but how often do you get to hear about the inner workings of Exchange explained to you by Mr. Squeaky Lobster.

After lunch, I attended the last session of the conference, Experts Guide to Authentication, ACLs and Attributes by Exchange MVP Nic Blank. This session explained how Kerberos authentication works (and can get messed up) in Outlook, the value of proper SPN records in AD, and other troubleshooting examples.

I was very impressed with the depth and detail presented in The Experts Conference. If you can attend only one conference per year and your job function pertains to Exchange, Active Directory / Identity Management, or SharePoint, I strongly recommend this conference. The hotel venue was great, the staff was friendly and supportive, and the sessions were very focused.
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TEC 2010 - Day 2

Tuesday, April 27, 2010
Let me start off by saying that last night's attendee reception was pretty good.  Nice large space to mingle in, plenty of adult beverages and huge screen gaming (Wii and XBox) in each corner.  Which reminds me, if you ever find yourself in a firefight you do NOT want me to watch your back.

So, this morning started off with a session entitled, "NDA Required: Exchange Administration Experience."  Sounded promising.  Maybe we'll hear about some new administrative tools tools and features and find out what's going on in Microsoft Skunkworks.  Not exactly.  After signing the required NDA to enter the conference room we found that the session was all about Microsoft asking for user experience in user provisioning.  All take and no give.  Most people I talked to were expecting a lot more from this session.

Things picked up from here, however, with a great session by Brett Shirley (Microsoft) on "Extensible Storage Engine (ESE) Database Corruption".  Brett walked through the different types of database corruption (logical and physical).  He also explained some of the more arcane switches used in ESEUtil and how you can get into trouble using some of them.  He showed examples of real ESE application errors and what each one really means.  This was a really good session.

Next was a session entitled, "Exchange Server 2010 Design Validation" by J. Hasslauer.  This session covered all the tools you can use to validate your Exchange 2010 hardware and design.  Tools covered included IOMonitor, Exchange Load Generator 2010, and Microsoft Exchange Server Jetstress 2010.

One of the things I really like about conferences like this is meeting and talking with others.  We had lunch with Ilsa Van Crieknge (formerly read on, now with Microsoft), Michael B. Smith, and Brett Shirley.  It was great talking with these folks and seeing the interaction between them.

After lunch, I attended "What Really Happens During Critical AD Operations" by U. Simon-Weidner.  This session was a deep-dive into the internal operations that occur during an Active Directory schema update, domain update, and other AD operations.  There was a lot of technical detail in this session and it was very well attended.

Next was another session by Ross Smith IV (Microsoft) entitled, "Storage in Exchange Server 2010".  Here, Ross covered the significant improvements included in Exchange 2010 and SP1 that enables organizations to use JBOD (just a bunch of disks) as an enterprise storage solution instead of expensive SAN storage.  In this storage model, each disk contains 1 database and its associated logs (no RAID).  I firmly believe that this is a game changer in Exchange storage design and should really be considered.  Of course, my SAN storage vendor friends vehemently disagree with me, but it makes a good lunch time topic.

Finally, the day ended with a Birds of a Feather session in one of the large ballrooms. Here, attendees got to talk with Exchange experts and ask specific questions they have.  Topics included migration, archiving, regulatory compliance, etc.  It was very interesting to hear the questions and pain points that other customers have and how they can deal with them.

Tomorrow is the last day of TEC 2010.
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TEC 2010 Interviews

Tuesday, April 27, 2010
The Experts Conference 2010 is different from other conferences.  The speakers are available throughout the conference and with only ~500 attendees, you get a lot of opportunity to meet with them and get your questions answered.

Here are a couple of interviews with fellow TEC 2010 attendees.

Mark Morowczynski, an IT Administrator/Engineer for DePaul University, describes what he likes about TEC 2010.

Matt Wade, consultant for EMC Consulting, explains why he likes TEC 2010.
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TEC 2010 - Day 1

Monday, April 26, 2010
Well, day one of The Experts Conference is now over and I can say I'm pretty impressed.  The technical depth of the sessions is great and the sessions are just long enough to get through it all without making you anxious to move on.

My day started at 7:00am with a nice breakfast in the Platinum lobby.  Good food and fresh fruit, but nearly no place to sit or put your plate.  A few tables and chairs would be helpful.

My first session was presented by Konstantin Ryvkin.  It was a two hour deep dive into Exchange 2010 enterprise deployment and architecture at Microsoft and it was excellent.  Great way to start the conference.

Next up was an in depth look at Exchange 2010 Architecture with the legendary Ross Smith IV (Microsoft, aka Mr. Spreadsheet).  This session described the architecture, scalability and performance of each role.  This was a good session to use as a framework for all the other Exchange 2010 sessions.

After a very good lunch of salmon, pasta, salad and creme brule I was off to see Brett Shirley's (Microsoft) presentation, "Extensible Storage Engine (ESE) 'Database Cache'".  It was more of a level 5,000 session that made my brain hurt.  To say this was a deep dive is an understatement.  While the content was interesting, I probably should have bailed and gone to the Exchnage 2010 Backup & Recovery session.

Next was the Migration from Exchange 2003/2007 to Exchange 2010 session by Andrew Ehrensing (Microsoft).  This was a really well done presentation with tips learned by MCS on large deployments.  Really good content and demos here.

My last session was High Availability in Exchange Server 2010, presented by Scott Schnoll (Microsoft).  Scott covered all the high availability features of Exchange 2010 mailbox servers and DAGs.  He also gave us a sneak peak at Exchange Server 2010 SP1, due for public beta at TechEd 2010.

Well, that's it for now.  Gotta get ready for the Quest Reception Party in the Diamond Ballroom!
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Office 2010 Release to Manufacturing

Monday, April 26, 2010
Microsoft has released Office 2010 to manufacturing.  This means that PC manufacturers can immediately include Office 2010 on their PCs and laptops.
We're excited to announce that the final, completed version of Microsoft Office 2010 has been released to manufacturing (RTM), and we're on our way to the general-availability release. With a single, preloaded image and a streamlined product lineup, Office 2010 makes it easier to attract customers and drive PC sales.
General release, the time when you can buy a copy at your local store, is expected to happen in June.
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TEC 2010 Exchange Schedule Calendar

Sunday, April 25, 2010

I'll be flying to LA this afternoon for The Experts Conference 2010, a three day training and conference covering Microsoft Exchange, Identity Management and SharePoint.  I'll be attending the Exchange track.

In preparation, I created an iCalendar file that includes all the Exchange sessions, breaks, and reception times.  You can download the calendar and import it into your calendaring program, such as Outlook.

Download the TEC 2010 Exchange Schedule Calendar here.

I hope to see you at TEC 2010!
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Countdown to the Imagine Cup 2010 Finals

Friday, April 23, 2010

Rand Morimoto, Captain of the Imagine Cup 2010 IT Challenge, is blogging again during the worldwide finals.  His blog can be read here.

The Imagine Cup IT Challenge asks competitors to become masters at making systems work.  They will be tested on their knowledge, face unique scenarios and come up with solutions for diverse customer needs. If they make it to the end of this competition, they’ll attend the Worldwide Finals in Poland and be announced as the best of the best in the industry.

PRIZES: The top 3 finalists will receive a trip to the Worldwide Finals in Warsaw, Poland from July 3-8, 2010. Trip includes round trip coach airfare from major airport closest to winner's home, standard hotel accommodations, and select meals. In addition, the top 3 finalists will receive one of the following cash prizes:
  • First Place: $8,000 USD
  • Second Place: $4,000 USD
  • Third Place: $3,000 USD
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Microsoft Office 2010 64-bit vs. 32-bit

Friday, April 23, 2010
Fellow MVP, Rolly Perreaux, pointed out on his blog:
How many of you went to your Microsoft TechNet Subscriber account to get the latest and greatest Office Professional Plus 2010 OR Project 2010 OR Visio 2010 today?  I’m sure quite a lot, if not all of you did.
Now many of you immediately went and downloaded the 64 bit version? After all, your computer’s operating system is probably Windows 7 64 bit right?
Did you get a chance to read the View Details, before clicking the Download link?

Instructions and Resources
Important: Microsoft strongly recommends the use of 32-bit (x86) versions of Office 2010, Project 2010, and Visio 2010 applications as the default option for all platforms.

Learn more about the deployment considerations for x64 and x86 at: 64-bit editions of Office 2010 (

Sometimes there is a perfectly valid reason for installing the 64-bit application. Perhaps if you have monster-sized Excel spreadsheets or Project schedules (they do exist). But really think it through...
You cannot install the x64 version if you have any 32-bit Office applications, such as Sharepoint Designer, Microsoft Frontpage or previous versions of Visio. The x64 version is also incompatible with most or all Office Add-ins (primarily a concern with Outlook).

Either way, know that you have to uninstall any beta versions of Office 2010 before you can install RTM.
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Get a FREE Second Shot for your Certification Exams

Wednesday, April 21, 2010
Reduce the anxiety and fear of not passing your Microsoft certification exam.  The Second Shot voucher gives you a free retake if the first attempt fails.  I have 25 lots of these Second Shot vouchers to give away - just send an email to or post your email in a comment below.  Let me know in which country you will be taking the exam, since there are different vouchers for each country.

The Second Shot vouchers through Learning Rewards program apply to all Microsoft IT Professional and developer certification exams and all Microsoft Dynamics exams (all 070 exams).

You may redeem the vouchers at a Prometric Testing Center in person, by telephone, or online at

Each voucher is valid for one exam retake (if the first attempt failed) and one Practice Test discounted 40% before June 30, 2010.

You can learn more about the advantages of becoming a Microsoft Certified Professional here.
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Can you view your Exchange 2010 email archive via ActiveSync?

Tuesday, April 20, 2010

I received an interesting question today from a reader that I thought I'd share:
"Can you view your Exchange 2010 email archive via ActiveSync?"
The answer is usually no, not currently.  The reason is because  the Exchange 2010 archive is really a separate mailbox on the mailbox server, and ActiveSync usually cannot access more than one Exchange mailbox at a time.

There are a few phones (the Droid and jailbroken iPhones) that can access more than one Exchange mailbox at a time.  The new iPhone 4.0 OS that will be released later this year will be able to do this, too (can't wait!). 

The question that I can't answer is whether or not these particular phones can have more than one Exchange ActiveSync mailbox on the same server.  Exchange 2010 SP1 will allow you to put the archive on a different Exchange 2010 SP1 server (thereby making Exchange archiving actually useful).  Exchange ActiveSync creates a connection partnership between the user's AD account and the EAS device.  Each ActiveSync mailbox requires a unique ActiveSync partnership (detailed in my post, here), so unless the archive mailbox can host a different partnership and you can access it directly, it probably won't work.

I created an archive on Exchange 2010 SP1 beta and the archive does, indeed, show as a separate associated mailbox in MFCMapi.  However, I don't see any way to reference that mailbox directly using ActiveSync.  That seems to be the only barrier to accessing the archive using ActiveSync, assuming your version of EAS allows more than one EAS account.  Perhaps Microsoft will consider this before SP1 is released later this year.
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Solution for Cannot Failover Exchange 2007 CCR Cluster Because Copy Status is Initializing

Wednesday, April 14, 2010
You may find that your Exchange 2007 CCR cluster will not failover to the other node because continuous replication is not in a healthy state.  Here's what you see from the Exchange Management Shell (EMS):
[PS] C:\>Move-ClusteredMailboxServer exchange2 -TargetMachine CCR2 -MoveComment:"Failover Test"

Are you sure you want to perform this action?
Moving clustered mailbox server "exchange2" to target node "CCR2" with move comment "Failover Test".
[Y] Yes [A] Yes to All [N] No [L] No to All [S] Suspend [?] Help (default is "Y"): y
Move-ClusteredMailboxServer : Continuous replication is in a failed, seeding, or suspended state on 'First Storage Group'. Move-ClusteredMailboxServer cannot be performed if one or more of the server's storage group copies are in failed, seeding or suspended states.
At line:1 char:28
+ Move-ClusteredMailboxServer <<<< exchange2 -TargetMachine CCR2 -MoveComment:"Failover Test"
[PS] C:\>
If you check the storage group in the Exchange Management Console (EMC), you will see that the Copy Status is Initializing, as shown below:

This happens because the CCR copy status stays in an initializing state until at least one transaction log has been replicated to the target node. 

As you probably know, the transaction logs in Exchange 2007 are 1MB in size, as opposed to 5MB in previous versions of Exchange.  To get the copy status to Healthy, simply send 1MB of email to or from a user on that storage group.  Now you can failover the CCR cluster to the other node.
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I'm attending TEC 2010, are you?

Monday, April 12, 2010
This year I'm happy to attend The Experts Conference (TEC) 2010 April 25-28, 2010 in Los Angeles.

Although this is the ninth year TEC has been held, this will be my first time attending and I'm interested to see how it compares to other technical conferences, such as Microsoft TechEd and WinConnections

TEC is sponsored by Quest Software, and promises to be "the most advanced training on Directory and Indentity, Exchange, and Sharepoint technologies."  Rather than mostly 200-300 level sessions, TEC concentrates on 300-400 level sessions with smaller groups.  The promise is that by covering a fewer number of technologies, the training can be much more intense and focused.

Fellow MVP for Exchange and Chief Architect - Strategy for Quest Software, David Sengupta, will lead the Exchange Training along with David Espinoza, Konstantin Ryvkin, Brett Shirley, Scott Schnoll, Ross Smith IV, and others.

My CCO colleague, Michael Noel, will be presenting for Sharepoint this year with Joel Oleson, Bill Baer and others.

The Identity and Directory training will be led by Directory Services MVP and founder of TEC, Gil Kirkpatrick.  Speakers and trainers include Guido Grillenmeier, Brian Puhl, Craig Martin, and others.

I'm really looking forward to some intense Exchange sessions and training, as well as getting to spend time again with the product teams.  I'll be blogging my thoughts and experiences about The Experts Exchange conference, and I'll try to get some "man on the street" interviews along the way.
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Congratulations 2010 Microsoft MVP!

Thursday, April 1, 2010
Well, here's a nice email to start my day:

Dear Jeff Guillet,

Congratulations! We are pleased to present you with the 2010 Microsoft® MVP Award! This award is given to exceptional technical community leaders who actively share their high quality, real world expertise with others. We appreciate your outstanding contributions in Management Infrastructure technical communities during the past year.
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