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Monday, January 19, 2009

The Case of the Missing E-Mail Addresses Tab

Recently a customer came to me with a problem. One of his users was missing the E-mail Addresses tab on the user object in Active Directory.

The user had been sending and receiving email for months without a problem, and the other Exchange tabs in AD Users and Computers (Exchange General, Exchange Features, and Exchange Advanced) were present. Here's an example:

This happens because the Exchange Alias is missing and the Exchange Recipient Update Service (RUS) cannot update the email addresses. The fix for this is simple -- enter an Alias for the user on the Exchange General tab. Once you do this, the E-mail Addresses tab becomes visible, as shown below.




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5 comments:

  1. AnonymousSeptember 26, 2011 at 1:34 AM

    thx

    ReplyDelete
  2. AnonymousNovember 16, 2011 at 3:23 PM

    Very helpful. Thanks!

    ReplyDelete
  3. AnonymousFebruary 9, 2012 at 8:42 AM

    Thank you, thank you, thank you!!!!!!!!!!!!

    ReplyDelete
  4. AnonymousJune 18, 2012 at 8:33 AM

    Thank you, simple fix to a puzzling problem

    ReplyDelete
  5. Anup SinghAugust 2, 2012 at 10:44 PM

    perferct answer with good screen shot

    ReplyDelete

Thank you for your comment! It is my hope that you find the information here useful. Let others know if this post helped you out, or if you have a comment or further information.