The Case of the Missing E-Mail Addresses Tab

Monday, January 19, 2009

Recently a customer came to me with a problem. One of his users was missing the E-mail Addresses tab on the user object in Active Directory.

The user had been sending and receiving email for months without a problem, and the other Exchange tabs in AD Users and Computers (Exchange General, Exchange Features, and Exchange Advanced) were present. Here's an example:

This happens because the Exchange Alias is missing and the Exchange Recipient Update Service (RUS) cannot update the email addresses. The fix for this is simple -- enter an Alias for the user on the Exchange General tab. Once you do this, the E-mail Addresses tab becomes visible, as shown below.




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5 comments:

  1. AnonymousSeptember 26, 2011 at 1:34 AM

    thx

    ReplyDelete
  2. AnonymousNovember 16, 2011 at 3:23 PM

    Very helpful. Thanks!

    ReplyDelete
  3. AnonymousFebruary 9, 2012 at 8:42 AM

    Thank you, thank you, thank you!!!!!!!!!!!!

    ReplyDelete
  4. AnonymousJune 18, 2012 at 8:33 AM

    Thank you, simple fix to a puzzling problem

    ReplyDelete
  5. Anup SinghAugust 2, 2012 at 10:44 PM

    perferct answer with good screen shot

    ReplyDelete

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