No Access to Online Archive in Outlook 2010 Professional Plus?

Friday, April 30, 2010
It seems that you cannot access the Exchange 2010 Online Archive using Microsoft Outlook 2010 in the MSDN or TechNet versions of Microsoft Office Professional Plus 2010 RTM.  This may be due to the product IDs provided on MSDN or TechNet.

UPDATE: This was indeed do to an error in the PIDs generated prior to 05/01/2010.  To fix the issue, download a new Product Key from MSDN or TechNet and install it using Control Panel > Programs and Features > Microsoft Office Professional Plus 2010 > Change.  Then, enter the new Product Key.

Thanks to Henrik Walther's blog for confirming.

The Online Archive is an Exchange 2010 feature that creates an optional associated archive mailbox for a user.  Exchange move policies can be created to move content into the archive based on various critieria.  Exchange 2010 RTM hobbled Online Archives by requiring that they exist in the same database as the associated mailbox, making their use limited.  Exchange 2010 SP1 will improve Online Archives by allowing you to create remote Online Archives on a different server (perhaps with slower, cheaper storage).  The Online Archive feature requires Exchange 2010 Enterprise Client Access Licenses (CALs).

The images below show the behavior in both Outlook 2010 Professional Plus (on the left) and Outlook Web App 2010 (on the right).  Note the lack of of the Online Archive in Outlook.


I've confirmed this on several machines, running both Windows 7 x64 and Windows Server 2008 R2.  I've completely uninstalled and reinstall Office 2010 Professional Plus with no effect.  I also confirmed there is no change when using Outlook in Cached Exchange mode or online mode.

If you notice different behavior, I'd love to hear from you.  Leave a comment below.
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14 comments:

  1. thomas torgglerMay 1, 2010 at 8:14 AM

    Same here. After uninstalling beta version and installing ProPlus from TechNet my archive was gone. According to Henrik Walther there will be an update soon, check: http://blogs.msexchange.org/walther/2010/05/01/the-outlook-2010-rtm-online-archiveretention-policy-issue-will-be-fixed/

    I installed Office 2010 ProPlus EA (VL) in the meantime, I can confirm that personal archive is available in this version.

    so long!
    tom

    ReplyDelete
  2. Alex LewisMay 1, 2010 at 8:16 AM

    Per Henrik, looks like it will be fixed as early as Monday. :)

    http://blogs.msexchange.org/walther/2010/05/01/the-outlook-2010-rtm-online-archiveretention-policy-issue-will-be-fixed/

    ReplyDelete
  3. Jeff Guillet - @exptaMay 2, 2010 at 9:27 AM

    I can confirm that Online Archive now works by downloading a new key from MSDN or TechNet, and installing it using Programs and Features.

    ReplyDelete
  4. AnonymousMay 2, 2010 at 9:40 AM

    Look out for info from Outlook team Monday...

    Henrik Walther

    ReplyDelete
  5. AnonymousMay 2, 2010 at 1:23 PM

    Any other differences with the 'wrong' key ?

    ReplyDelete
  6. Jeff Guillet - @exptaMay 2, 2010 at 1:26 PM

    None that I'm aware of.

    ReplyDelete
  7. AnonymousMay 8, 2010 at 5:35 PM

    i am experiencing the same issue with Outlook 2010 RTM. has anyone a solution to this problem?

    ReplyDelete
  8. Jeff Guillet - @exptaMay 8, 2010 at 8:41 PM

    Please re-read the post above. Download a new key and install it.

    ReplyDelete
  9. AnonymousMay 11, 2010 at 8:39 AM

    Does this not work with Outlook 2007?

    ReplyDelete
  10. Jeff Guillet - @exptaMay 11, 2010 at 8:40 AM

    Not yet. Support for accessing the Online Archive from Outlook 2007 will come in a future Office update.

    ReplyDelete
  11. AnonymousMay 13, 2010 at 8:48 AM

    Does it work on the Beta of Office 2010?

    ReplyDelete
  12. Jeff Guillet - @exptaMay 13, 2010 at 9:17 AM

    I'm not sure since I updated to Office 2010 RTM the day it was released. I recommend upgrading to RTM.

    ReplyDelete
  13. AnonymousMay 14, 2010 at 5:46 AM

    Hi, I'm trying to use it with the Professional Plus 2010 Trial but still no joy, any news of problems with the trial?

    ReplyDelete
  14. RyGuyJanuary 27, 2013 at 3:43 PM

    I found a technet article that instructs on removing and then readding the "self" authorization from the mailbox "full access" permission. This fixed my issues with online archive not appearing in outlook pro

    ReplyDelete

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