Lync Server 2010 Installation Fails: Prerequisite installation failed: Wmf2008R2

Friday, May 6, 2011
Ran into a new issue today installing Lync Server 2010 on a freshly baked Windows Server 2008 R2 SP1 server.  During the Setup Lync Server Components step of the installation, it failed with an error, "Prerequisite installation failed: Wmf2008R2".

WMF is the Windows Media Format Runtime.  All Front End Servers and Standard Edition servers where conferencing will be deployed must have the Windows Media Format Runtime installed.  WMF is required to run the Windows Media Audio (.wma) files that the Call Park, Announcement, and Response Group applications play for announcements and music.

The issue here is that the WMF package version has changed for Windows Server 2008 R2 SP1.  The workaround is to run the following command from an elevated CMD prompt, as shown: 
%systemroot%\system32\dism.exe /online /add-package /packagepath:%windir%\servicing\Packages\Microsoft-Windows-Media-Format-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.mum /ignorecheck

Once the package is updated, restart the computer when prompted, and continue with the installation.  The Lync setup check will detect that the a proper version is installed and will proceed.


  1. if you add feature Desktop Experience it also helps!
    From Server Manager > Features > Desktop Experience

  2. That's because the Desktop Experience feature installs the WMF component as part of the feature component set, like above.

  3. This genrally comes with Server 2008 R2 with SP 1.


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